Return Policy

Replacement Policy

At Divik, we take care to ensure that every product is packed and delivered in proper condition. However, if an item is received in a damaged condition, customers may request a replacement.

Replacement requests must be raised within 4 hours of receiving the order. To process the request, customers are required to share their order details along with clear photos or videos of the damaged product and packaging at support@divik.in.

Replacement will be provided only for items received in damaged condition. No replacement will be applicable for products that are opened, used, tampered with, or reported after the 4-hour window. Non-damaged items are not eligible for replacement once delivered.

All replacement requests are subject to verification by the Divik support team. 

Once the request is reviewed and approved, Divik will arrange a suitable replacement for the damaged item, subject to product availability.

For replacement-related assistance, please contact us at support@divik.in.